Do you have previous samples of your work?
Yes, I do! Head to http://www.handmadebytenille.com.au to see some of the other pin styles I have had funded in the past.
Last updated: April 06, 2024 02:15
Will pins be available after the BackerKit project?
There will be a limited number of pins left, however these will return to retail price which in Australia stores sell them as $19.99 AUD!
Last updated: April 06, 2024 02:16
Will add-on products be available after the BackerKit project?
No. They are exclusive items to the project. So please, if you do want an add-on make sure that you add it during the pledge time!
Last updated: April 06, 2024 02:17
What happens after the Project?
After the project, backers will be sent a survey. You have a MAXIMUM 2 calendar weeks to fill out the survey and get it back to me. This ensures that I get the right amount of pins and other items. If you have not filled out the survey in this time, you’ll be contacted within the week after and if there is still no response, then your pledge will be used as a donation to the project.
Last updated: April 11, 2024 15:45
My package hasn't arrived yet, but I know it has been sent. What do I do?
If it seems like an abnormal amount of time has passed since you were sent tracking, get in contact with me via email/message. We can investigate this together!
Last updated: April 11, 2024 15:46
My parcel is lost in transit. What do I do?
If it is a tracked parcel and is lost we will need to complete a form with the carrier and I’ll be reimbursed for the package. I will then send you out the new package. I will be getting a few extra pins in case of this, however, it cannot be guaranteed that I will have the exact pins you are after, so if this happens, please accept my apology as it is out of my hands.
Last updated: April 11, 2024 15:46
My parcel got lost because I gave the wrong information or it was stolen. What do I do?
Unfortunately, if you have provided me with details that are incorrect or asked for it to be shipped to an un-secure location, then that is at your own risk. These parcels are not replaced, so please ensure you have provided me with correct information when filling out your survey.
Last updated: April 11, 2024 15:46
Will items be available after the project?
There might be some pins available after the project on my web store: http://www.handmadebytenille.com.au/shop However, both the pins and the postage will be more expensive to cover the platform fees, so it is cheaper to get it through the BackerKit Project. Additional items like the add-ons which may include totes, t-shirts and other various items WILL NOT be available after. They are exclusive for this Project!
Last updated: April 11, 2024 15:47
The pin I wanted hasn't been unlocked. What do I do?
Pledge! If you pledge and spread the word the chances are that we will unlock that pin. So get your family and friends involved. Example, if you do pledge for 8 pins, and we only unlock 6 - you will be able to choose pins from my previous projects.
Last updated: April 11, 2024 15:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.